Terms and Conditions

TERMS AND CONDITIONS

GREENFOCAL SHOP

About Us It's important to us that you're completley happy and satisfied with both our products and your ordering experience. In fact as so many of our sales come from customer referrals, our future success depends on it! If you have any concerns or comments please email us at webenquiries sales@greenfocal.co.uk

Our Contact details:

GREENFOCAL

18 Lining Wood

Mitcheldean

GL17 0EN

Email: sales@greenfocal.co.uk

Our response time for e-mail enquaires is maximum 1 working day however we usually answer Your questions much faster and weekend days.

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on the items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on Checkout and you will be asked for a few details that we need to be able to satisfy the order. Our payment system uses online credit/debit card payment service, secured with 256bit SSL - the best web security protocol. We not share You data with any third party and NOT store Your card details You can use Your PayPal account balance or pay through this gate by card

Placing a product on our website does not constitute an offer to supply. No contract is formed until your order is accepted. We may decline to accept any order without stating a reason. E&OE

Shipping And Handling We ship by Royal Mail First Class or Royal Mail First Class Sign For. International delivery is by Royal Mail Airmail
Delivery Schedule We deliver your order right away. We will normally send your order to you within 1 business days . Delivery times for International orders vary according to the shipping method. Please contact us for more information.
Guarantee We guarantee your satisfaction. If we make a mistake or a product we send doesn't meet your expectation, please contact us by email sales@greenfocal.co.uk so we can put things right.
Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us in the future.

The type of information we will collect about you includes:

  • your name
  • address
  • email address

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us
Returns Policy If you need to return an item because it arrived damaged or is faulty in use, please contact us so we can send a replacement straight away.

If you have a technical problem with fitting a system or a component, please contact us before returning anything, so we can deternine the exact issue and arrange to send you any additional or replacement parts as required.

If you need to return something because you've ordered the wrong item, or because we sent you a different item than the one you ordered, again please contact us.
Cooling off period - You have 7 working days starting the day after delivery in which to cancel the order. We will inform You about cancellation in written by e-mail. You are responsible for return costs in case of cancellation.



This policy is in addition to your statutory rights under The Consumer Protection (Distance Selling) Regulations 2000.

Remittance Terms All orders must be paid for in full prior to despatch.